Return Policy

• Most items may be returned within 30 days of invoice for a full refund if items are in the following condition.
• Items must be unused, uninstalled and in their original packaging. A restocking fee will be applied if items are not in original condition and packaging.
• Switchplates & Bath products must be in their unopened, sealed packaging
• Items must include all original parts and components
• Items must be returned undamaged
• Items returned after 30 days will be accepted for exchange or store credit only and must meet conditions stated above.
• Items returned that are missing parts or packaging may be charged a restocking fee of up to 40%. Based on the condition of the return, there is a possibility that a returned item may be refused.
• Returns should be shipped with insurance and a tracking number. We cannot issue a refund for items returned that have been damaged or lost on the return shipment to our store.
• This policy covers all standard items on this site. Any item marked as a custom order item may not be returned.
• For any warranty issues on a product purchased through our store, please call or email our customer service.
• Items received that have been damaged in transit should be reported upon receipt to our customer service. All claims need to be reported within 1 business day of delivery.